The waitlist is activated once a package sells out. Waitlist packages are not guaranteed packages. The checkout process will be similar to the general purchase process, but you will know you are accessing a waitlist package as it will make note of it multiple times during the checkout process. You will input billing information and select how long you wish to remain on the waitlist. An initial confirmation email will be provided confirming you have joined the waitlist.
If a package becomes available, the waitlist will process in chronological order. If you are next in line, you will be automatically charged in full and receive a new TIXR confirmation email for your purchase. You will not have an option to utilize a payment plan on waitlist packages as all waitlist orders are pay-in-full. Packages may open for a number of reasons any time before the event – whether shortly after the on-sale or within weeks of the event. You can remove yourself from the waitlist any time by logging into your TIXR account. However, you should be aware that all sales are final if you are charged and receive a waitlist package.
IMPORTANT: IF YOU USE YOUR SINGLE-USE PRE-SALE CODE FOR A WAITLIST PACKAGE YOU WILL NOT BE ABLE TO BUY ANOTHER PACKAGE DURING THE PRE-SALE.
If you have already purchased a package and your preferred waitlisted package becomes available, we will allow you to change packages so long as the new package is not a downgrade from your current package. In this instance, we would refund your original order if selected for an upgraded waitlist package. In order for us to refund the original order, the submitted lead guest name must be exactly the same for both packages. Please immediately contact Guest Services if your waitlist package processes and you wish to receive a refund on your original order.